Terms of Service

To use the Service, you must create an account using Manus OAuth. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect any unauthorised use of your account.

You agree to provide accurate, current, and complete information when creating your account and when using the Service. You are responsible for the accuracy of all data you enter, including details about the deceased person, estate assets, and beneficiaries.

Each estate portal is intended for use in connection with a single deceased person's estate. You may create multiple estate portals under a single account if your subscription plan permits.

Kinvoy provides a secure, cloud-based platform for organising and managing the administrative responsibilities associated with estate administration after a bereavement. The Service includes a guided task checklist, secure document vault, deadline tracker, collaborator invitation tools, institution notification templates, and an AI-assisted bill scanning feature.

Kinvoy is not a law firm, financial adviser, accountant, or probate practitioner. The Service does not constitute legal advice, financial advice, tax advice, or probate services. The task checklists and guidance notes are provided for informational purposes only and may not reflect the specific circumstances of your estate. You should always seek independent professional advice for matters with legal or financial consequences.

We aim to provide the Service 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted availability. We may suspend the Service temporarily for maintenance, upgrades, or emergency security reasons. We will endeavour to give reasonable advance notice of planned maintenance where possible. We are not liable for any loss caused by temporary unavailability.

The Service includes AI-powered features, including an estate administration assistant and a bill scanning tool. These features are provided as a convenience and their outputs may contain errors. You must review all AI-generated content before relying on it. AI outputs do not constitute legal, financial, or professional advice.

Kinvoy offers subscription plans as described on our Pricing page. Prices are shown inclusive of VAT where applicable. We reserve the right to change our pricing with at least 30 days' notice to existing subscribers.

New subscribers receive a 7-day free trial. A valid payment method is required to start the trial. If you do not cancel before the trial period ends, your payment method will be charged at the applicable subscription rate. You may cancel at any time during the trial period without charge.

Subscriptions are billed monthly or annually in advance, depending on the plan selected. Payments are processed by Stripe, Inc. By providing your payment details, you authorise us to charge the applicable subscription fee on a recurring basis until you cancel. All payments are non-refundable except as set out in Section 6.

If a payment fails, we will attempt to retry the charge. If payment cannot be collected after reasonable attempts, we may suspend or terminate your access to the Service. We will notify you by email before suspending access.

You may cancel your subscription at any time through the billing portal accessible from your account settings, or by contacting us at [email protected]. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date.

If you are a consumer (not a business), you have a statutory right to cancel your subscription within 14 days of purchase without giving any reason (the "cooling-off period"). To exercise this right, you must notify us clearly in writing at [email protected] before the 14-day period expires.

Important: By starting to use the Service immediately after purchase, you acknowledge that you are requesting performance of the contract to begin during the cooling-off period. If you exercise your right to cancel after the Service has commenced, you may be charged a pro-rata amount for the portion of the service already delivered.

Outside the statutory cooling-off period, subscription fees are non-refundable. However, we may offer a goodwill refund or account credit at our discretion in exceptional circumstances, such as extended service unavailability caused by us. Please contact [email protected] to discuss your situation.

Following cancellation, your data will be retained for 30 days to allow you to export your documents. After 30 days, all estate data and uploaded documents will be permanently deleted. See our Privacy Policy for full details.

You retain full ownership of all content and data you upload to the Service ("Your Content"), including documents, estate information, and notes. You grant Kinvoy a limited, non-exclusive, royalty-free licence to store, process, and display Your Content solely for the purpose of providing the Service to you.

You are solely responsible for Your Content. You represent and warrant that you have all necessary rights and permissions to upload Your Content, that it does not infringe any third party's rights, and that it complies with all applicable laws. You are responsible for ensuring that any personal data you enter about third parties (including beneficiaries and the deceased) is accurate and that you have the authority to process it.

You may export your documents and estate data at any time while your subscription is active. We provide document download functionality within the portal. We do not guarantee the availability of export tools after your subscription ends, though we will retain your data for 30 days following cancellation as described in Section 6.4.

You may terminate your account at any time by cancelling your subscription as described in Section 6.

We may suspend or terminate your account immediately and without notice if: (a) you breach these Terms; (b) we are required to do so by law; (c) we reasonably believe your use of the Service poses a security risk; or (d) we decide to discontinue the Service (in which case we will give at least 30 days' notice and a pro-rata refund of any prepaid fees).

On termination, your right to use the Service ceases immediately. Sections 8, 9, 10, 11, 12, and 14 survive termination. Your data will be handled as described in Section 6.4 and our Privacy Policy.